Managed Operations

 
 Managed Operations remote support

receive help in an instant!

Managed Operations remote support is the right choice:

• Secure, encrypted, password protected
• Secure file transfer
• No unauthorized access, client initiated access
• Visibility, you can see exactly how you are being supported
• Full compatibility with all Microsoft operating systems
• Professional expertise in remote systems support
• Issue resolution before it becomes a problem
• Knowledge sharing by example
• Real time chat window with support technician
• Remote support data log showing
  • Duration of remote support connection
  • Time remote support connection is established
  • Date of remote support connection
  • Staff member supported
• Ability to record and replay remote support sessions if required for:
  • Training
  • Security assessment
  • Cost justification
  • Knowledge sharing

Partnering with Managed operations remote support is like having your very own IT department,
on site at the click of a button.