Managed Operations

You want the best? You’ve got it!

Consultant On Call – Enhanced Technical Support (ETS)

With Managed Operations “Consultant On Call (ETS)” service, you receive unrivalled levels of commitment.  This service is brand new in the SMB sector and is taken from the Enterprise.

With ETS, growing companies gain clear advantage:

• Enhanced support services
• Dedicated account advocate
• Help desk bypass
• On site service within 4hrs guaranteed!
• Proactive systems support

ETS customers speak with the same advocate directly, completely by passing the help desk. 

ETS account advocates are 3^rd tier technical resources.

ETS advocates will proactively call customers to discuss:

• Vendor patch upgrades
• Security patch releases
• Hardware upgrades
• Project plans
• System health checks

ETS will provide advantages that include:

• 1-1 relationships with staff
• Familiarity with customer infrastructure
• Faster problem resolution due to enhanced levels of understanding

The Managed Operations ETS advantage is clear.

It's a gold level service worth its weight in gold!